FAQS
What is a PERS (Personal Emergency Response System)?
Who is a medical alert system for?
A medical alert system is ideal for seniors, individuals with medical conditions, people recovering from surgery, or anyone living alone who may need emergency assistance.
How does the system work?
The user presses the emergency button on their device, which connects them to our monitoring center. A trained operator will speak to the user, assess the situation and contact emergency services, caregivers, or family members as needed.
Equipment & Features
What types of devices do you offer?
We offer in-home landline systems, cellular systems (no phone line required), and mobile GPS-enabled units. Fall detection is available as an optional feature with each type of system.
What is fall detection and how does it work?
Do the devices work outside the home?
We offer both in-person and remote installation options. A technician can visit your home, depending where you live, or we can guide you through a simple setup process over the phone.
Is the equipment water resistant?
Yes, all of our wearable buttons and pendants are water resistant and can be worn in the shower.
Installation & Setup
How do I get the system installed?
We offer both in-person and remote installation options. A technician can visit your home, or we can guide you through a simple setup process over the phone.
How long does installation take?
Can I set up the system for a loved one remotely?
Monitoring & Service
Who responds when I press the emergency button?
What happens if I accidentally press the button?
What if I don’t respond after pressing the button?
If we don’t get a response, we will follow your pre-established emergency protocol, which may include calling emergency services.
Billing & Coverage
How much does the service cost?
Pricing depends on the type of system and features you select. Please contact us for a personalized quote or check our pricing page.
Is this service covered by insurance or Medicaid?
In some states, PERS is covered by Medicaid waiver programs or long-term care insurance. Please let us know if you have any benefits that may cover your system.
Is there a contract or cancellation fee?
We offer flexible month-to-month service. There are no long-term contracts, and you may cancel at any time with proper notice.
Technical Support & Maintenance
What if my device stops working?
Do I need to charge the device?
How often should I test the system?
Other Questions
How do I sign up or refer someone?
You can call us, submit a referral form on our website, or speak with your case manager or care coordinator to begin the enrollment process.
Can family members or caregivers be notified in an emergency?
Yes, you can list emergency contacts, and we will notify them according to your preferences during an alert situation.