While the personal help button is waterproof and can be worn in the bath or shower, a cell phone is not. In addition, a cell phone may not be accessible in an emergency, and the personal help button can be worn as a pendant or a wristband at all times. Not all systems require charging like a cell phone does. In an emergency, dialing 911 requires pressing more buttons than a medical alert system does. If a person has a fall or a medical emergency, they often can’t reach a phone or dial a number. The medical alert system will connect them to help with the press of a button, and the operator will stay on the line with the client to reassure him or her until help is coming. Also, our monitoring station keeps every client’s personal information on file, including family and friends to notify, medical information to relay to 911, and special instructions.